Modern Call Center Software Solution

A asterisk based "Digital PBX Solution" which comes with software or software+agent, both.

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Who we are
and How we Work

Hatifone provides software driven communication to some of the leading brands in Pakistan and Middle East. Enabling seamless customer experience, this powerful platform is the answer to all your communication challenges. Hatifone enhances leads by a significant percentage to increase campaign effectiveness, it enables you to call back your customers who gave missed calls, the call is processed via auto-dialer, connecting the target audience with automated IVR messages and agents.

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What we Offer

HATIFONE is modern call center software solutions which eliminates the legacy & hardware based old fashioned telephony concept.

Software Solution
HATIFONE will provide you its call center solution software with full traning and go live. You can run your inhouse call center with the help of HATIFONE software where we will be at your back to support you all the time. You can access all reports anytime.
Software Solution + Agent
HATIFONE will outsource your call center complelety where you do not need to hire your inhouse agents or setup call center. You can get all report on run time where there is a possibility to provide specific report on mobile app on demand too.
Software Solution + CRM
All functionalities of call center software solution + CRM where you can upload raw data of leads in CRM which is fully connected with call center software. Upon login, agent can see all the previous history of calls and sales for specific number, if done in past.
The quality of work offered by Fixoria was excellent. I would highly recommend them. - Virginia Turner, Client

Why Choose Us

There are dozens of reasons why our clients choose HATIFONE as their call center service provider of choice. We can provide you best available features for call center software and fully integarated CRM.

Inbound Calls
Manage your inbound calls in following manners:
• Multiple IVR tree
• Skill based call routing
• Queue management
• And much more...
Outbound Calls
• Manual Dial feature, (All buttons on one screen e.g. Dial, Hang-up, Conference, Hold.
• Customized dial plan with respect to regions. Restriction upon users to make out of city or internatioan calls
Recording Search
• Search recording agent wise
• Search recording bsed on workgroup/ region
• Search from Start to End Date (Month / Day / Year)
• Search from Start Time to End Time (hh : mm) – 24 Hour format
• Agent ID
• Called party number
• Download easily .wav format
Reports & Dash Board
• Agent wise calls during a Day/Hour/Month
• Agent specific call recordings.
• Workgroup/ Region / service wise call status.
• Disposition code summary the action code updated based on service length
• Successful and attempted calls report
• Agent wise call duration report (Graphically)
Wall Board for Live Status
• Call status for all calls
• Agebt wsie live status
• Workgroup/ Regions/ Service wise call status
• Current calls on go status
• Free agents status
Fully Integrated CRM
• Login ID for each agent
• Option to upload raw data in CRM with duplicate validation
• Option for calling with status dynamic status change option
• Option to dial directly from lead/ customer profile
• Follow up option with different actions required
• Option to book order directly from CRM
• Produt and its quanitity availability
• Service contract with expiryt date and unit available
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Take Advantage
of the Benefits and Services of our Specialists

HATIF ONE is a modern call center/ contact center software solution which eliminate the old fashioned & hardware-based PBX telephony. Here you can setup your own rule while monitoring your staff on run time. You can see on your computer or mobile (optional) on going inbound and outbound calls, missed call reports, call recordings and free agents. There is much more.

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Enter your contact details to schedule a meeting.